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    computer    Technology at Rainier School District
     
     
     

    Who do I contact if I need assistance?

     
     Please email the Help Desk at ithelp@rainier.wednet.edu
     
    Please include the following information in your support request:
    1. Your name
    2. Your specific location/availability
    3. Describe the issue/problem
    4. Any attempts made to address the problem
     
    Someone from the Tech department will be assigned your ticket and will be in contact as soon as possible.
     
    *Please email the help desk not specific people. We track the tickets as a way to notate potential
    future equipment failure and replacement needs.  
      
     

    Poor Internet Connection?

    Try the Following:
    • Move closer to your wifi router
    • Directly plug into your internet with a cable, if possible (School issued chromebooks do not have an ethernet port and need to run on wifi)
    • Turn off any other devices that may be connected to wifi
    • Turn OFF your video in a virtual meeting
    • Use Google Chrome as your internet browser
    • If it might be your device (like an old laptop), pick up a Chromebook from your school's office


    If you are still experiencing poor internet performance contact ithelp@rainier.wednet.edu  

    Please let us know the name of your internet service provider.

     
     

    Articles, Resources & Utilities 

    Tech Tips for the Basic Computer User A great post from David Pogue at the NY Times
     

    The Ways of the Printer 

    By Ben Johnson, Tech TA 2017-2018

     

    For Staff: 

     
    If you require equipment such as a projector, microphone, speakers, laptop or screen please fill out our Audio/Visual Request form to insure the equipment is available and set up accordingly.